Privacy Policy

This page is maintained by Nexus Production Solutions, LLC ("we") to describe what data Pulse collects, how it is used, who we share it with, and the controls available to you. It applies to all users of the Pulse application during and after the beta program.

What we collect

• Account info — name, email, password (stored hashed by our auth provider), and (optionally) phone number.
• Shop & technician data — shop name, location, roster, payroll entries, repair orders, scans, phase events, and production metrics you enter or generate.
• Teammate contact info — phone numbers you add for non-user teammates so Pulse can text them when work is ready. You confirm you have permission to text those numbers.
• Usage & diagnostic data — route, timestamp, error traces, and similar logs used to keep the app healthy.
• Billing — handled by Stripe; we store only subscription identifiers, not card numbers.

How we use it

• To provide, secure, and improve the Service for you and your shop.
• To send transactional emails and SMS (sign-up confirmation, password reset, teammate ready alerts, daily digests). Marketing messages require separate opt-in.
• To compute WIP, capacity, KPI, and cycle metrics inside your own workspace.
• To debug, prevent abuse, and enforce our Terms.

Sub-processors

We do not sell your data. We share with the following sub-processors strictly to operate the Service. Each is contractually bound to handle data on our behalf:

• Supabase — database, authentication, file storage
• Stripe — payments and subscription billing
• Twilio — SMS / text message delivery
• Resend (or equivalent) — transactional email delivery
• Managed AI Gateway (Google & OpenAI models) — Rex AI advisor requests. Prompts and minimal context needed to answer are sent to the model provider and are not used to train third-party models.
• Cloudflare — hosting and edge network

SMS consent & opt-out

By providing a phone number (yours or a teammate's), you confirm you have authority to text that number for Service-related notifications. Message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. Opt-outs are recorded and respected across the Service.

Retention & deletion

We retain your data while your account is active. You can export your data in CSV form at any time from Settings → Account. Account deletion removes personal data from active systems within 30 days; encrypted backup copies expire on a rolling 30-day cycle.

Security

Data is transmitted over TLS and stored in encrypted Postgres databases. Access is gated by row-level security policies scoped to your account and shop. We log administrative actions for audit purposes. No system is perfectly secure; report suspected vulnerabilities to security@nexusproductionsolutions.com.

Your choices & rights

• Export your data at Settings → Account.
• Delete your account at Settings → Account.
• Reply STOP to any SMS to opt out of text messages.
• Click "unsubscribe" in any email footer to opt out of non-essential email.
• California, EU/UK, and other residents with applicable privacy rights may request access, correction, or deletion of their personal data by emailing the address below.

Children

The Service is intended for use by adults in a professional setting. We do not knowingly collect personal information from anyone under 16.

Changes

We may update this policy. Material changes will be communicated by email or in-app notice.

Contact

Privacy requests: privacy@nexusproductionsolutions.com.